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Accessibility Statement

Last updated: December 2024

Contents

  1. Our Commitment
  2. Conformance Status
  3. Technical Specifications
  4. Known Limitations
  5. Feedback and Contact
  6. Formal Complaints Procedure

1. Our Commitment

Close to the Door is committed to ensuring digital accessibility for all users. As a disability-led company, accessibility is built into everything we do from the start.

We design from lived experience, ensuring our app and website work for people with a wide range of abilities and assistive technology needs.

2. Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

Current Status

This website and the Close to the Door mobile application have been designed and developed with accessibility in mind. We have implemented the following:

  • Semantic HTML structure
  • ARIA landmarks and labels where appropriate
  • Keyboard navigation support
  • Screen reader compatibility
  • Sufficient color contrast ratios
  • Resizable text up to 200%
  • Focus indicators for interactive elements
  • Skip navigation links
  • Reduced motion support for users who prefer it

3. Technical Specifications

Accessibility of this website relies on the following technologies:

  • HTML5
  • CSS3
  • JavaScript
  • WAI-ARIA

Tested With

We test our website and app with:

  • VoiceOver on macOS and iOS
  • TalkBack on Android
  • NVDA on Windows
  • Keyboard-only navigation
  • Various color contrast tools
  • axe accessibility testing tools

Supported Browsers

  • Chrome (latest)
  • Firefox (latest)
  • Safari (latest)
  • Edge (latest)

4. Known Limitations

While we strive for full accessibility, some limitations may exist:

Third-Party Content

Some embedded content from third-party services (such as mapping providers) may not be fully accessible. We are working with these providers to improve accessibility.

User-Generated Content

Content submitted by users (such as parking space descriptions) may not always meet accessibility standards. We provide guidance to users on creating accessible content.

PDF Documents

Some older PDF documents may not be fully accessible. We are working to remediate these documents.

5. Feedback and Contact

We welcome your feedback on the accessibility of Close to the Door. Please let us know if you encounter accessibility barriers:

Accessibility Contact

Email: accessibility@closetothedoor.com

We try to respond to accessibility feedback within 5 business days.

When contacting us about accessibility issues, please include:

  • The page or feature you were trying to use
  • The assistive technology you were using (if any)
  • A description of the problem you encountered

6. Formal Complaints Procedure

If you are not satisfied with our response to your accessibility feedback, you can escalate your complaint:

Step 1: Contact Us Directly

Email accessibility@closetothedoor.com with details of your concern.

Step 2: Escalation

If you're not satisfied with our response, you can escalate to our management team at complaints@closetothedoor.com.

Step 3: External Bodies

If you remain dissatisfied, you may contact the Equality Advisory Support Service (EASS) for advice: